CVT & CLOUD NINE

2-YEAR LIMITED WARRANTY

Quality Gear. Honest Service. We've Got Your Back.

At CVT (Cascadia Vehicle Tents), we believe in standing behind the products we sell.

Our mission has always been simple: provide quality camping gear at fair prices, deliver honest customer service, and take care of the CVT Family.

Whether you're purchasing your first rooftop tent or have been camping with us for years, we want you to feel confident in your gear.

1. WARRANTY COVERAGE

CVT provides a 2-year (24-month) limited warranty against defects in materials and workmanship under normal, intended use on all new CVT and Cloud Nine products sold by CVT.

Covered products include:

• Rooftop tents, including Cirrus and Cumulus

• Hard-shell and soft-shell tents

• Awnings and awning rooms

• Annexes

• Camping accessories

• Replacement parts and components

• Other new CVT and Cloud Nine products sold by CVT

The warranty begins on the original purchase date and remains in effect for 24 months.

New products sold at discounted or clearance prices receive the same warranty coverage unless a different warranty is expressly disclosed before purchase.

2. WHAT IS COVERED

This limited warranty covers manufacturing defects in materials and workmanship that affect the product's normal operation, safety, or intended functionality.

Covered defects may involve:

• Tent fabric and stitching

• Zippers, closures, and seams

• Frames and structural components

• Hinges and opening mechanisms

• Ladders and mounting hardware

• Awning frames and support components

• Other original components that fail because of manufacturing defects

Each claim will be evaluated based on the nature of the problem, product condition, and circumstances of use.

3. WHAT IS NOT COVERED

This limited warranty does not cover damage or deterioration resulting from:

• Normal wear and tear

• Accidents, misuse, negligence, or abuse

• Improper installation or mounting

• Exceeding vehicle, rack, or product weight limits

• Improper cleaning, maintenance, or storage

• Mold, mildew, or damage resulting from prolonged moisture exposure or improper drying

• Ordinary cosmetic fading, discoloration, or weathering

• Unauthorized modifications or repairs that cause damage

• Storms, falling objects, or other external events unrelated to manufacturing defects

Normal condensation resulting from temperature differences, humidity, and environmental conditions is not considered a manufacturing defect.

These exclusions apply only to issues caused by the listed circumstances and do not eliminate coverage for unrelated manufacturing defects.

4. WARRANTY REPAIRS, REPLACEMENTS & SHIPPING

If your product develops a covered manufacturing defect during the warranty period, CVT will review the claim and determine an appropriate remedy.

Depending on the issue, CVT may:

• Repair the defective product or component

• Provide replacement parts

• Replace the defective product with the same or a reasonably equivalent product

• Provide another remedy when required by applicable law

CVT covers the cost of approved warranty repairs, replacement parts, product replacements, and associated standard shipping.

If a product needs to be returned for inspection or repair, CVT will coordinate the return and cover approved shipping expenses.

Customers should contact CVT before returning a product so we can provide the appropriate instructions.

Our commitment is simple:

If it's a manufacturing defect covered by our warranty, we'll take care of it.

5. EXISTING CVT CUSTOMER WARRANTIES

We value the customers who helped build the CVT Family over the years.

If you purchased a CVT product before September 2026, your existing warranty remains in effect for the remainder of its original coverage period.

Eligible claims will be honored according to the warranty terms in effect at the time of the original purchase.

For approved claims, CVT will cover applicable repairs, replacement parts, product replacement, and associated standard shipping costs.

We appreciate the trust you've placed in CVT, both past and present.

6. HOW TO SUBMIT A WARRANTY CLAIM

If you believe your product has a manufacturing defect, please contact CVT through our website.

To help us review your claim efficiently, please provide:

1. Your name and contact information

2. Your order number, receipt, or other proof of purchase

3. The product name and model

4. A description of the issue

5. Clear photographs showing the affected area

Additional information may be requested if necessary to evaluate the claim.

Warranty Support:

Website: www.cvttents.com

Contact: https://cvttents.com/pages/contact-us

Phone: 541-419-2790

Our team will review your claim and communicate the next steps.

7. IMPORTANT WARRANTY INFORMATION

This is a limited warranty covering manufacturing defects in materials and workmanship, subject to the terms described above.

This warranty does not replace or limit rights or remedies that cannot legally be excluded under applicable consumer protection laws.

Any limitations or exclusions in this policy apply only to the extent permitted by law.

This warranty gives you specific legal rights, and you may also have other rights that vary by state.

8. OUR COMMITMENT TO THE CVT FAMILY

CVT has always been about more than rooftop tents and camping gear.

It's about the people, the places we explore, the friendships we make, and the memories created along the way.

We understand that our customers depend on their equipment, and we believe in taking care of the people who put their trust in us.

That's why we're committed to quality products, honest communication, and standing behind what we sell.

The founder is back. The commitment continues.

See you out there!

Bobby Culpepper
Founder & Owner
CVT | Cascadia Vehicle Tents

Camp Is Where You Park It.